Jettzy Help Center

Manage my booking

Check, change or cancel your booking with ease. Add bags, choose seats and more. No more waiting in call centre queues!

Access your booking via My Booking and Purchase List. We save all transaction details, so you can check them easily anytime, anywhere!

Manage my booking

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For an immediate response, send us your request or inquiry through email. Includes questions or inquiries related to bookings, refunds, etc.

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Frequently asked questions

XCover Protection

Where are my XCover Protection documents?

How do I make a change, cancel or get a refund for my XCover Protection?

What’s covered by XCover Protection?

Is COVID-19 covered?

How do I make a claim?

Everything about XCover Protection >>

Specific assistance

Travelling with minors

Can I fly if I'm pregnant?

What information should senior travelers be aware of ?

Why was I denied boarding?

What is a special service?

Everything about Specific assistance >>

Payment and Invoice

What happens if I make several/ duplicate payments ?

What should I do if my payment is declined?

Can I get an invoice for my booking?

Everything about Payment and Invoice >>

Check-in

When can I check in online?

How to check-in at the airport?

What time should I be at the airport for check in?

Why can't I check-in online?

Do I have to print my e-ticket or can I show it on my phone ?

Everything about Check-in >>

Cancellation and Change

Can I transfer my ticket to someone else?

What should I do if I input my name incorrectly?

Airline changes my flight

Can I change my tickets ?

How much does it cost to change my ticket？

Everything about Cancellation and Change >>

Luggage

How much hand luggage can I take?

Adding baggage while booking your flight ticket

How to purchase baggage afterwards?

Will my baggage go straight to the destination?

Can I fly with my pet?

Everything about Luggage >>

Reservation

How to make a reservation online ?

How to enter if my name is too long or just single name?

Can I book a seat for my baby?

How do I know that my booking has been confirmed?

I would like to add passport information after my booking confirmed, then what ?

Everything about Reservation >>

XCover Protection Specific assistance Payment and Invoice Check-in Cancellation and Change Luggage Reservation

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